Winning E-Story Submitted by: Barbara Rhodes

Saturday morning I got up to check to see if there were any auctions in our area. I couldn't get on the internet, and we had to leave, so when we got home, I tried again. I did all the things that it tells you to do, but still couldn't get on. So I called. Josh was my tech guy. He was very nice and helped me, even though I am a novice when it comes to the computer. We tried several things and still couldn't get on. He tried everything he could think of to no avail. So he said I would need to call the company I got the computer from, and that I needed to get the nic card replaced or fixed. He was so nice through the whole ordeal. Sunday we went to church when we came home there were 2 messages on my phone from Carl, asking if there was any way he could help me get back online. Then he did call back a third time and I got to tell him what happened. That's what I call service. I did call the company I got my computer from and in the process of trying to figure out what the problem was, he had me give him the serial # on the back of the hard drive. When I went to put it back, the X on the computer went out and I could get on the computer.

I just want to say thank you to all the tech people I have talked to. I forgot when I first got my internet service your staff walked me through every step, by the way with a whole lot of patience I might add, like I said before I know very little about the process and all. I had to talk to a couple of people the first time. Talk about patience. Your staff does deserve a big pat on the back. I felt they went above and beyond my expectations trying to help a ding dong like me. Thanks again, Merry Christmas to all of you and May God Bless.

Barbara Rhodes just earned two free months of NATCO Internet service! Submit your E-Story today and you could be our next winner! Remember that you can enter more than once. So, if you didn't win this time, try again! Just go to www.natcotech.com/estories.htm and tell us how using NATCO's Internet or e-mail service has made your life easier, helped you promote or manage your business, or simply how much you enjoy using the Internet and e-mail. If your E-Story is chosen, you'll win two months of free NATCO dialup Internet service ($19.95 X 2 = $39.90) or an equivalent credit on your High-Speed Internet account.

Come See NATCO Tech at April Home Show

NATCO Tech will be at the annual Twin Lakes Home Builders Home Show in Mountain Home Friday and Saturday, April 3rd & 4th at the Baxter County Fairgrounds. We invite you to visit us at our booth where you can use the live internet or just ask us about our many NATCO services.

We look forward to talking to you April 3rd and 4th. See you then!

South Shore Calendar of Events

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• Contact Person - Name and Telephone Number or Email
• Admission Charge, Ticket Price, or Donation Requested

Ready to Speed Up?

If you want to raise your internet speed by switching from dialup to high-speed, now is a great time to do so. NATCO Tech is featuring a Two-Months-Free special for all our high-speed internet services when you sign an 18 month contract. Existing month-to-month customers are also eligible for this offer.

Stop by our lobby anytime to try out the high-speed service, or visit us at the Twin Lakes Home Builders Home Show on April 3 & 4.

March Madness on your Portal Page?

Maybe your favorite college basketball standout will be in action leading up to the National Collegiate Athletic Association’s annual tournament, called “March Madness.” Keep up with all the games by using your NATCO Tech portal page at my.natcotech.com to easily access a national news and sports source like MSNBC.

Voice Mail Free Trials Nearing End

Recently, NATCO started month-long free trial subscriptions to NATCO’s new All Digital Voice Mail service – Basic or Deluxe package. In some telephone exchanges, the free trials may be about to expire. The new system replaces the old, and subscribers must record a new greeting to receive your voice mails.

To make sure customers were informed of this changeover and improvement, NATCO mailed letters and a blue-and-white brochure with the heading “NATCO’s ALL DIGITAL VOICE MAIL” to customers. The new voice mail system provides great features. NATCO is glad to offer the Basic Package for just $3.50 per month for crystal clear voice messages, five-minute maximum message length, message retention of 30 and 60 days, and other beneficial features.

Of course, no tape recording equipment is needed when you have a NATCO Voice Mail system. Plus, it works when the electricity is off. You won’t miss any calls, and with the Deluxe Package ($7.00/mo.) you can even receive your voice mail messages through your e-mail.

Let us know which package suits your needs by calling a Customer Representative at 1-800-775-6682.

Lifeline, Link-Up Discounts Offered to Low-Income Area Residents

Do you qualify? NATCO encourages all area residents to call us to see if you are eligible for the discounts Lifeline and Link-Up provide. Don’t go without the safety and peace of mind a home telephone line will give you.

Lifeline offers an $8.25 discount on basic monthly home phone service. The one-time installation charge for a telephone can also be reduced one-half, down to $25.

Incomes that qualify are: $270 or less per week for households of one person; $363 for two; $457 for three; $550 for four; $644 for five; $737 for six; $831 for seven; and $924 for eight persons. Also, if you receive any of several government assistance programs, you will automatically qualify.

Lifeline and Link-Up discounts are available from NATCO in our exchange areas: Bull Shoals (445), Diamond City (422), Flippin (453), Lead Hill (436), Pyatt (427), and Omaha (426).

Please call us for more information, to apply, or for a brochure. The call is toll free: 1-800-775-6682. Or, come by our office in Flippin at 301 E. Main.

Arkansas Relay Service Assists Hearing-Impaired

Arkansas Relay Service is a hearing-impaired service offered by NATCO. Using the national access number of 711, hearing impaired persons type their messages and receive assistance from an operator in completing their calls 24 hours a day, every day of the year. Hearing people may also use it to contact the hearing-impaired. Using ARS gives the hearing-impaired telephone customers freedom, independence, and assures their privacy of communications. For more information, visit www.arkansasrelay.com.

Warm Line Guards Everyone’s Safety

Guard your family’s safety by having “warm line” as part of your telephone service. Injury, illness, or panic can affect anyone – like a child, an elderly adult, or other family member in an emergency situation. They may pick up the phone and not be able to call out for help. With NATCO’s Warm Line, when the telephone is off the hook for 30 seconds, it automatically dials a pre-chosen number, such as a neighbor or a relative. Warm Line makes sure you have additional peace of mind in times of need. Call today to have Warm Line added to your NATCO telephone service.

Win a South Shore Gift

When you visit the South Shore website at www.southshore.com, you'll have a chance to win a South Shore souvenir, like a T-shirt, a cap, chiller cups, and other necessities for the great South Shore outdoors. The South Shore website is an electronic community for the towns on and near the south shore of Bull Shoals Lake, and it's packed with information for you and visitors inquiring about our area.

Robin Dotson is this month's winner of a South Shore souvenir. Congratulations, Robin.

Weekly Maintenance on Wednesday

Each Wednesday morning from 12:01 A.M. until 5 A.M., NATCO Technologies performs regular maintenance on Internet equipment. Your Internet service should not be affected. But, if you do experience an interruption in service during this time, please try again a few moments later. We try to minimize any "down time" by doing our maintenance at a regular time each week.

All users agree to terms and guidelines published at www.natcotech.com/guideline.htm.

Feedback: NATCO invites readers' comments about the e-newsletter and suggestions for future articles. Let us know what information in the e-newsletter is most useful or what Internet issues are important to you. Readers may send suggestions for future e-newsletter articles, questions or comments to: custserv@natconet.com.

Want to view previous issues? Visit: e-newsletter archives.

NATCO Technologies does not endorse or recommend any software or program. The purpose of the articles included in this newsletter is to keep our customers informed. We do not provide free technical support for software or programs such as Norton, McAfee, AVG Anti-Virus, Instant Messenger Services, etc. Please see the NATCO Internet brochure for full details on what is and is not covered by our free Internet Technical Support.