NATCO E-Newsletter - August 2004

24/7 Technical Support Coming September 1!

Beginning September 1, all NATCO Tech customers may call a toll free number (888-276-8059) for over-the-phone technical support 24-hours a day, 7 days a week...including holidays and weekends.

NATCO will continue to offer free, ongoing assistance for limited service issues.

The guidelines concerning the free technical support provided by NATCO remain the same.
Click here to see an explanation or the services included in this free support.

Our local Internet Technical support staff - at NATCO and Brooks-Jeffrey Marketing - have enjoyed serving your needs and will continue to do so through August 31. New customers may continue to sign up for NATCO Tech Internet service at NATCO in Flippin 1-800-775-6682 and Brooks-Jeffrey Marketing in Mountain Home 425-8064.

Effective September 1, all calls regarding technical support will be forwarded to 1-888-276-8059.

If you require technical support beyond the free service provided by NATCO, Brooks-Jeffrey Marketing will provide service on an hourly fee basis to both residential and commercial customers.

NATCO Tech appreciates your business and we're pleased to provide you with the convenience of 24/7 technical support.

Please contact us at 1-800-775-6682 with any questions or concerns.

Spam Filter Special - This Month Only!
Are you tired of receiving unsolicited bulk e-mail? Try NATCO Tech’s spam filtering service by August 31 and save $11.99. We’ll waive the $10 sign-up fee and give you the first month of service free. Choose between two levels of spam filtering - medium or high. Call NATCO Tech 1-800-775-6682 or Brooks-Jeffrey Marketing 870-425–8064.

Now Pay Automatically with Credit Card
NATCO now offers an automatic credit card payment option for your Internet service billing. Just like convenient automatic drafts from checking accounts, NATCO can bill your credit card automatically at the appropriate time each month for recurring charges. Customers who choose this option will receive a statement each month reporting the amount and the date the credit card charge was made by NATCO.
NATCO Tech Travel Internet is New Service
Save those additional room charges for hotel Internet access when you travel with your laptop computer. This new service from NATCO Technologies allows NATCO dialup customers to use a 1-800 number and their own PIN number (Personal Identification Number) for access to the Internet.

A charge of $.12 per minute will be billed to your NATCO Tech account when you use this service. Before your next out of town trip, sign up for Travel Internet by calling NATCO Customer Service for your unique PIN and help in making a separate configuration to quickly make a connection when out of town.

NATCO Tech Travel Internet is a 56K service. It does not take the place of a NATCO TelCard, which is used only for telephone calls, and is not a part of NATCO Long Distance.

Winning E-Story Submitted by: Gloria Skeeters
Due to long term health problems five years ago which necessitated leaving my nursing career, I faced apprehension over isolation. I questioned how I could fill the vacancy once occupied by my job. How could I maintain self-esteem and personal worth, as for me all seemed to be supplied by my field of work? Fortunately, I had little occasion for deliberating the subject, as I quickly turned to NATCO's Internet. Through the Internet and e-mail, I was reunited with my best friend from high school. We arranged a reunion, and I spent a week with her family in Maryland. We toured places we had frequented as teenagers; our high school, teen club, and where we had held our first job. Since we were "Army Brats," we went back to the Army post where we had lived. Soon nostalgia engulfed us, and we were lost in the memories of when we were young and carefree. I was delighted that after nearly forty years, we still had so much in common. One interest which we share is writing, and I was invited to be a contributing author for a quarterly publication for which my friend writes. Five years later, I am still contributing articles (my articles leave a lot to be desired, however, they do fill a time void.) I can't think of a better way for a person with a physical limitation or handicapped to maintain meaning and purpose, than by venturing into cyberspace. Unlimited information is available on line and, and so many things can be done on computers that there is no need for a void in one's life.

I have always found NATCO to be a pleasant company with which to deal, and their staff exceeded the limits of patience while I learned to navigate around my computer. Thank you NATCO.
Gloria Skeeters just earned two free months of NATCO Internet service! Submit your E-Story today and you could be our next winner! Remember that you can enter more than once. So, if you didn't win this time, try again! Just go to www.natcotech.com/estories.htm and tell us how using NATCO's Internet or e-mail service has made your life easier, helped you promote or manage your business, or simply how much you enjoy using the Internet and e-mail. If your E-Story is chosen, you'll win two months of free NATCO dialup Internet service ($19.95 X 2 = $39.90) or an equivalent credit on your DSL or ISDN account!
Useful Web Sites
Interested in another space shuttle effort? (http://www.returntoflight.org)
Making its way toward the spring 2005 launch of the shuttle program, information is being made available to the public about the project by the Stafford-Covey Task Group.

Olympic nutrition (http://www.fueledbyeggs.com/)
Five Olympic athletes heading to the games at Athens, Greece, share advice about what to eat for top performance. The games started August 13.

In Touch on Vacation Via E-mail
A survey by American Express Corp. earlier this year found that a majority of small business owners surveyed were going to keep in touch with their business via e-mail once a day while on vacation this summer. That was the response of 57 percent who were surveyed, while 22 percent said they would e-mail back to the office several times a day. Another 22 percent said they didn’t plan to check back at all.

Don’t Forget Your Friends
NATCO Technologies now rewards you for referring our service to your friends and neighbors. When you refer your friends to us for Internet service, you earn a free month of access for yourself (when your friend signs up for service).

Ask your friend to tell us your name and telephone number during sign-up to make you eligible for your reward. To take advantage of this offer, call NATCO in Flippin at 1-800-775-6682 or Brooks-Jeffrey Marketing in Mountain Home at 425-8064.
Save That Mouse - Use Your Keyboard:
Keyboard shortcuts are great if you use your Internet service a lot. Find the shortcuts at our Technical Support Bulletin Board.
Weekly Maintenance on Wednesday
Each Wednesday morning from 9:00 a.m. until 12:00 noon, NATCO Technologies performs regular maintenance on Internet equipment. Your Internet service should not be affected. But, if you do experience an interruption in service during this time, please try again a few moments later. We try to minimize any "down time" by doing our maintenance at a regular time each week.

All users agree to terms and guidelines published at www.natcotech.com/guidline.htm.

Feedback: NATCO invites readers' comments about the e-newsletter and suggestions for future articles. Let us know what information in the e-newsletter is most useful or what Internet issues are important to you. Readers may send suggestions for future e-newsletter articles, questions or comments to: custserv@natconet.com.

Technical Support: For assistance with an Internet service question or problem, e-mail us or call NATCO Internet Technical Support at 425-7325 in Baxter County, 453-8822 in Flippin, or 1-800-775-6682 for Yellville, Harrison and other areas. Also, check for answers on our Tech Support Bulletin Board online anytime day or night.

Want to view previous issues? Visit: e-newsletter archives.

NATCO Technologies does not endorse or recommend any software or program. The purpose of the articles included in this newsletter is to keep our customers informed. We do not provide free technical support for software or programs such as Norton, McAfee, AVG Anti-Virus, Instant Messenger Services, etc. Please see the NATCO Internet brochure for full details on what is and is not covered by our free Internet Technical Support.

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Services and rates subject to change. Please call to confirm current availability.